At Lino Wanders, we prioritize your satisfaction and aim to ensure you are happy with every purchase. Please read our Returns & Refund Policy carefully to understand how we handle returns, exchanges, and refunds.
Return Eligibility
We accept returns only under the following conditions:
- The item is defective, damaged, or incorrect.
- The return request is made within 7 days of receiving the product.
- The item is unused, in its original packaging, and includes all original tags and accessories.
Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Products damaged due to misuse
- Items returned after the 7-day window
- Custom or personalized items
How to Request a Return
To initiate a return, please contact us at [email protected] with the following details:
- Order number
- Reason for return
- Photo(s) of the item (if damaged or defective)
Our team will review your request and provide return instructions. Do not return any item without contacting us first.
Return Shipping
Return shipping costs must be covered by the customer unless the return is due to our error (damaged, defective, or wrong item). We recommend using a trackable shipping method to ensure your return reaches us.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed via a suitable method (e.g., bank transfer) based on your location and order details.
- Refunds are not issued in cash upon return, even though we only offer cash on delivery for payments.
Please allow up to 7–10 business days for the refund process after we confirm receipt of the returned item.
Exchanges
If you received a damaged or incorrect item and prefer an exchange over a refund, please mention it in your return request email. Exchanges are subject to stock availability.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank or payment service
- Contact your bank or financial institution
- If the issue persists, email us at [email protected]
Contact Us
For questions about returns or refunds, please contact us at [email protected].